Privacy Policy
Privacy Policy
Effective Date: 27/11/2019
At Euro Nootropics, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, euro-nootropics.com, and use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.
1. WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?
Euro Nootropics is the data controller responsible for processing your personal data. If you have any questions about how we handle your data, please contact us at:
Email: support@euro-nootropics.com
2. WHAT PERSONAL DATA DO WE PROCESS?
We process the following types of personal data:
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Identifiers: Name, address, email address, phone number, gender, date of birth, and customer number.
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Purchase Information: Order history, payment details, product preferences, and customer segments.
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Technical Data: IP address, browser type, device information, and user activity on our website.
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Communication Data: Records of your interactions with us via email, chat, phone, or social media.
3. HOW DO WE USE YOUR PERSONAL DATA?
We process your personal data for the following purposes:
3.1 To Fulfill Your Orders
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Process your purchases, payments, and deliveries.
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Handle returns, refunds, and complaints.
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Send delivery status updates or notifications about delivery issues.
Legal Basis: Performance of a contract.
3.2 To Provide Customer Support
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Respond to your inquiries and requests.
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Manage warranty claims and product complaints.
Legal Basis: Performance of a contract.
3.3 To Verify Your Identity
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Confirm your age and identity to comply with legal requirements.
Legal Basis: Legal obligation.
3.4 For Marketing Purposes
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Send you newsletters, promotions, and personalized offers (with your consent).
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Analyze your preferences to improve our products and services.
Legal Basis: Consent or legitimate interest.
4. HOW LONG DO WE STORE YOUR DATA?
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
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For Orders and Purchases: 3 years from your last purchase.
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For Marketing Purposes: 12 months from your last interaction with us.
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For Accounting Purposes: 7 years plus the current year, as required by law.
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For Legal Obligations: As long as required by applicable legislation.
After these periods, your data will be securely deleted or anonymized.
5. WHO DO WE SHARE YOUR DATA WITH?
We may share your personal data with the following third parties:
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Payment Processors: To handle your payments securely.
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Shipping Providers: To deliver your orders.
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All third-party providers are contractually obligated to process your data only for the purposes we specify and in compliance with data protection laws.
International Transfers: Some recipients may be located outside the EU/EEA. In such cases, we ensure adequate safeguards, such as Standard Contractual Clauses (SCCs), are in place. Contact us at support@euro-nootropics.com for more details.
6. WHAT RIGHTS DO YOU HAVE?
Under applicable data protection laws (e.g., GDPR), you have the following rights:
6.1 Right of Access
You can request confirmation of whether we process your personal data and receive a copy of the data we hold about you.
6.2 Right to Rectification
You can request corrections to inaccurate or incomplete personal data.
6.3 Right to Erasure
You can request the deletion of your personal data if:
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It is no longer necessary for the purposes for which it was collected.
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You withdraw your consent (where applicable).
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The data was processed unlawfully.
6.4 Right to Restriction
You can request that we restrict the processing of your data if:
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You contest its accuracy.
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The processing is unlawful, but you oppose erasure.
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We no longer need the data, but you require it for legal claims.
6.5 Right to Object
You can object to the processing of your data for direct marketing or based on legitimate interests.
6.6 Right to Data Portability
You can request a copy of your data in a structured, machine-readable format or ask us to transfer it to another controller.
To exercise these rights, contact us at support@euro-nootropics.com. We will respond within 30 days.
7. COOKIES AND TRACKING TECHNOLOGIES
7.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and analyze website traffic.
7.2 How We Use Cookies
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Essential Cookies: Necessary for the website to function (e.g., managing your shopping cart).
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Analytical Cookies: Help us understand how visitors use our site.
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Marketing Cookies: Enable personalized ads and promotions.
7.3 Managing Cookies
You can disable or delete cookies through your browser settings. However, this may affect the functionality of our website.
8. CHILDREN’S PRIVACY
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it promptly.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or a notice on our website. Your continued use of our services constitutes acceptance of the updated policy.
10. CONTACT US
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@euro-nootropics.com