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Privacy Policy

Information about Euro nootropics’s processing of your personal data

Euro Nootropics protects your privacy. This means, for example, that we are transparent to what we do with your personal data, that we do not sell your personal data to other companies and that we comply with current data protection rules.

Below we describe how we treat your personal information, what rights you have, what you do if you have questions, etc. You can click on the detailed information further down to read more about what applies to you as a customer.

Who is personally responsible?

Euro Nootropics is responsible for processing your personal information.

What kind of personal data do we process about you?

What personal data we process about you can be seen in detailed information further down.

What purposes are your personal data processed for?

We process your personal information for different purposes, see more in the detailed information further down.

What rights do you have and how do you acquire those?

You have certain rights regarding our processing of your personal information. Contact Euro Nootropics via support@euro-nootropics.com  You can read more about your rights below.

Right of access

You have the right to confirm if we process personal information about you, and if so, get some information about eg. why we process the data and how long we save them. You are also entitled to receive a copy of all your personal information.

Right to rectification

You are entitled to get incorrect and incomplete personal information about yourself corrected.

Right to erasure and limitation

In some cases, you may delete your personal information, such as if there is no legal basis for the treatment or we no longer need the personal data. Under certain conditions, you may be entitled to request that we limit our processing to the storage of your data and not use them otherwise, such as if we no longer need your personal information, but you need them to be able to claim your right in court.

Right to object

Because we process your personal data for direct marketing, you are entitled to object to it. We will then cease direct marketing. You also have the right to object to process that is based on a legitimate interest. Under the detailed information below about customers, you will see what our legitimate interests are.

Right to data portability

When we process your personal information to fulfill an agreement with you or with your consent, you are entitled to so called data portability. This means that you can get your personal information in a structured and machine readable format that allows you to move your personal information. Unlike the right to access, only such personal data as you provided to us is included.

What do you do if you have questions and complaints?

If you have questions about our handling of your personal information, please contact our Customer Service at support@euro-nootropics.com. You can email your questions about your rights or other questions about how Geniknölarna Handelsbolag works with data protection at support@euro-nootropics.com

What happens if we change our personal data management?

For example, if we will begin processing your personal information for new purposes, collecting more information or sharing your information with new companies, you will receive information about this from us.

Cookies

What are cookies?

The Euro Nootropics website uses cookies. Cookies are small text files stored on the visitor’s computer and are possible to use to track what the visitor does on the Site.

There are two main types of cookies: 1) A permanent cookie remains on the visitor’s computer for a specified time. 2) A session cookie is temporarily stored in the computer’s memory while a visitor is on a web page. Session cookies disappear when you close your browser.

How are cookies used?

Euro Nootropics uses cookies to improve the site for the visitor for example by customizing the site according to the visitor’s wishes, choices and interests, can help you keep track of the items you added to your shopping cart, manage your purchase, ensure that the visitor logged in to the site and thereby not having to login every time a new page is being visited, to be able to customize our services so that you get advertisements relevant to you and to fulfill our commitments on purchases.

Permanent cookies are used, to store your potential personal settings at Euro Nootropics so you do not have to redo them every time you visit the Site, as well as to customize and make information and marketing as relevant as possible to you. Sessions cookies are used, inter alia, to register statistics about the use of the Site.

By agreeing to Euro Nootropics General Terms and / or this Privacy Policy and using the Euro Nootropics Web Site, you agree to the processing of cookies as stated herein. If you do not accept cookies, you can turn off cookies in your browser’s security settings. You can also set up the browser so that you get a query every time the Euro Nootropics website tries to place a cookie on your computer. Through the browser, previously stored cookies can also be deleted, see the browser’s help pages for more information. Furthermore, you can manually delete cookies manually from your hard drive. Note that if you choose not to accept cookies, you will not be able to make a purchase on the Site.

Detailed information for all customers

Below is information about our processing of your personal information. Euro Nootropics Terms and Conditions can be found here.

What kind of personal data do we process about you?

The information we process is your name, address, email address, gender, date of birth, mobile number, purchase history, customer segments, product selection, search and user activity on our website, customer number, order number, IP address and your communication with us.

What legal basis is there for processing your personal information?

We use your personal information to handle your purchase on our site, including processing your orders, returns, and complaints.

Legal basis for this treatment: agreement

We use your personal information to send you delivery status notices or in case of delivery problems of your items.

Legal basis for this treatment: agreement

We use your personal information to manage your payments.

Legal basis for this treatment: agreement

We want to offer you different payment options and will analyze what payment options are available to you, as well as your payment history and credit controls.

Legal basis for this treatment: agreement

We use your personal information to handle requests from you through our customer service, via email, chat service, phone and social media.

Legal basis for this treatment: agreement

We use your personal information to handle warranty issues as well as product complaints.

Legal basis for treatment: agreement

We use your personal information to identify you and to confirm that you have the statutory minimum age to complete the purchase of our site.

Legal basis for this treatment: legal obligation

We use your personal information to confirm your address with external partners.

Legal basis for this treatment: interest balance

We use your personal information to send you newsletters and offers.

Legal basis for this treatment: interest balance

We may use your personal information to meet the requirements of laws, court orders and government decisions.

Legal basis for this treatment: legal obligation.

How long do we save your data?

Your personal data will never be stored longer than permitted by applicable legislation.

To fulfill our obligations during and after your purchase of a product: three (3) years from your last purchase.

For marketing and customer service contact based on an interest weighting: twelve (12) months from your last purchase.

For accounting: seven (7) years plus current year according to current legislation.

For all legal obligations, the data is saved as long as required by applicable legislation.

Where do we get the personal information from?

We collect personal information directly from you when you make a purchase, contact us, etc.

Is it optional to leave your personal information?

All your personal information except “companies” and “saved credit cards” is required to make a purchase on our site.

Who do we share your personal information with?

We share your personal information with companies that provide payment solutions, delivery of your products, marketing-related services to us, such as to handle and communicate mail and offers, as well as IT-related services, such as storage and maintenance. Service companies may only process your personal information in accordance with our instructions and may not be used for their own purposes.

The recipients of your personal information are located within the EU / EEA and in Ukraine. For non-EU / EEA recipients, we have established that there is sufficient protection for your personal data by means of standardized data protection provisions. Contact us if you want to take part these provisions at support@euro-nootropics.com

Automated decisions about you?

We make no automated decisions about you.