Refund Policy

At Euro Nootropics, we strive to ensure your complete satisfaction with every purchase. This Refund Policy outlines the conditions under which refunds are issued, the process for requesting a refund, and your responsibilities as a customer. By placing an order on euro-nootropics.com, you agree to the terms of this Refund Policy.

1. ELIGIBILITY FOR REFUNDS

Refunds are issued under the following conditions:

  • The product is defective or damaged upon arrival.
  • The product received is incorrect (e.g., wrong item or quantity).
  • The product does not match its description on our website.
  • The product is out of stock due to a stock shortage.
  • Euro Nootropics decides to cancel your order for any reason.

Refunds are not available for:

  • Products that have been opened, used, or tampered with.
  • Products that are no longer wanted or needed.

2. HOW TO REQUEST A REFUND

To request a refund, follow these steps:

  1. Contact Us: Email us at support@euro-nootropics.com within 14 days of receiving your order. Include the following information:
    • Your order number.
    • A description of the issue (e.g., defective, damaged, incorrect product, or out-of-stock item).
    • Photos of the product and packaging (if applicable).
  2. Return Authorization: If your refund request is approved, we will provide you with a Return Authorization Number and instructions for returning the product (if applicable).
  3. Return the Product: If the refund is due to a defective, damaged, or incorrect product, ship the product back to us in its original packaging, including all accessories and documentation. The product must be unused and in its original condition.

3. REFUND PROCESS

  • Inspection: If a product is returned, we will inspect it to verify the issue.
  • Approval: If the product meets the eligibility criteria, we will process your refund within 7–10 business days.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase.

4. REFUNDS FOR OUT-OF-STOCK PRODUCTS OR CANCELLED ORDERS

  • Out-of-Stock Products: If a product is out of stock and we are unable to fulfill your order, we will notify you immediately and issue a full refund for the unavailable item.
  • Cancelled Orders: If Euro Nootropics cancels your order for any reason, we will issue a full refund within 7–10 business days.

5. SHIPPING COSTS FOR RETURNS

  • Defective or Incorrect Products: If the refund is due to a defective or incorrect product, Euro Nootropics will cover the return shipping costs.
  • Other Cases: If the refund is requested for any other reason, the customer is responsible for the return shipping costs.

6. NON-REFUNDABLE ITEMS

The following items are non-refundable:

  • Products that have been opened, used, or tampered with.
  • Products that are not in their original condition.
  • Perishable or consumable items (e.g., opened or used products).

7. PARTIAL REFUNDS

In some cases, a partial refund may be issued if:

  • Only part of the order is defective, damaged, or incorrect.
  • The product has minor issues that do not significantly affect its usability.

8. CANCELLED ORDERS

  • Before Shipment: If you cancel your order before it is shipped, you will receive a full refund.
  • After Shipment: If the order has already been shipped, you must return the product (unopened and in its original condition) to receive a refund. Return shipping costs will be your responsibility.

9. CONTACT US

If you have questions or concerns about our Refund Policy, please contact us at:
Email: support@euro-nootropics.com